REQUEST FOR RMA (Return of Merchandise Authorisation)

ZENNER International GmbH & Co. KG

General information about the RMA process:

A prerequisite for the return delivery of IoT- or system technology products due to a suspected defect or an order entry or manufacturing error is a return authorization number issued by ZENNER, RMA number (Return of Material Authorization).

The form "Request for RMA" is required to obtain the RMA number.

The more detailed your documented information is, the faster the process can be processed. Please enter the full material number and serial number of the product in the appropriate fields. It is always very helpful to send one or more photos of the product, if necessary photos of the installation situation.
After processing your request, we will send you a confirmation of how to proceed and, if necessary, the assigned RMA number.